Privacy Policy

Privacy Policy

Effective Date: 11 June 2026

Version: 1.2

1. Introduction

Precision Audiology Australia ("we," "our," "us") is committed to protecting the privacy and

confidentiality of personal and health information. We adhere to the Privacy Act 1988 (Cth),

including the Australian Privacy Principles (APPs), and comply with the requirements of the

Hearing Services Program (HSP) as administered by the Australian Government Department

of Health and Aged Care.

2. Collection of Personal Information

We collect personal and health information necessary to provide audiology services,

including but not limited to:

− Full name, date of birth, contact details

− Residential address

− Emergency contact details

− Pension card or concession details

− HSP eligibility information

− Clinical notes

− Hearing aid serial numbers

− Device fitting and maintenance records

− Outcome measures

− Payment and claiming information (where applicable)

− Medicare and Department of Veterans' Affairs numbers

− Audiological assessments and medical referrals

− Hearing device usage and maintenance records

Information is collected directly from clients or their authorized representatives, and, where

applicable, from other healthcare providers with the client's consent.

3. Use and Disclosure of Personal Information

Personal information is used to:

- Provide and manage hearing services

- Fulfill obligations under the HSP

- Communicate with clients regarding their care

- Comply with legal and regulatory requirements

We disclose personal information to:

- The Department of Health and Aged Care for HSP administration

- Other healthcare professionals involved in the client's care

- Third-party service providers who assist in our operations, under strict confidentiality

agreements

Some electronic service providers used by Precision Audiology Australia may store or

process information on servers located outside Australia. Where this occurs, we take

reasonable steps to ensure personal information is protected in accordance with Australian

privacy laws.

CounselEAR stores client information on an Australian Server.

4. Data Breach

If Precision Audiology Australia becomes aware of a suspected or actual data breach, we will

investigate promptly and take appropriate steps to contain the breach. Where required

under the Notifiable Data Breaches Scheme, affected individuals, the Office of the Australian

Information Commissioner (OAIC), and relevant government agencies will be notified.:

5. Data Security and Storage

We implement robust security measures to protect personal information from unauthorized

access, modification, or disclosure. These measures include:

- Secure electronic record systems with access controls

- Physical security for paper records

- Regular staff training on privacy obligations

Clinical records are retained for the minimum periods required under applicable

Commonwealth and State legislation, professional standards, and Hearing Services Program

requirements before being securely destroyed.

6. Access and Correction

Clients have the right to access their personal information and request corrections if they

believe the information is inaccurate, incomplete, or outdated. Requests can be made by

contacting our Privacy Officer (details below). We will respond to such requests in a timely

manner, as required by the APPs.

7. Consent and Client Rights

We obtain informed consent before collecting, using, or disclosing personal information,

except where permitted or required by law. Clients have the right to:

- Clients may withdraw consent for future use or disclosure of their information at any time,

subject to legal, clinical, contractual and Hearing Services Program obligations

- Request access to their personal information

- Lodge a complaint if they believe their privacy has been breached

8. Complaints and Inquiries

If clients have concerns about how their personal information has been handled, they can

contact our Privacy Officer:

Privacy Officer

Precision Audiology Australia

Phone: 1300 011 673

Email: admin@precisionaudiology.com.au

We will investigate all complaints and respond promptly. If clients are not satisfied with our

response, they may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will be available on our website.