Privacy Policy


Effective Date: July 2025

Purpose

This Privacy Policy applies to everyone who interacts with Precision Audiology Australia Pty Ltd A.C.N 683 552 641.

We are committed to protecting your privacy and collect, store, use and disclose personal information responsibly and transparently when we deliver our services and conduct our business.

This Privacy Policy explains how we collect, hold, use and disclose personal information about you, in accordance with the Privacy Act 1988 (Cth) (“the Act”) and other applicable legislation. Please read this Privacy Policy in full before submitting personal information to us, our agents, or contractors.

In this Privacy Policy, “we” and “us” refers to Precision Audiology Australia, and “you” refers to any individual about whom we collect personal information.

What is Personal Information?

Personal information is any information or opinion about an individual who is identified or reasonably identifiable, including name, age, contact details, profession, or health information.

What Personal Information Do We Collect?

The types of personal information we may collect include:

  • Your personal details (e.g., name, date of birth)

  • Contact details (e.g., phone number, email address, home address)

  • Health information (e.g., hearing test results, medical diagnoses, medication or treatment information, referral letters)

  • Government identifiers (e.g., Medicare number, DVA file number, driver licence number)

  • Payment-related information (e.g., pension status, insurance details, banking details)

  • Employment-related details (where relevant)

  • Any other personal or sensitive information necessary for us to provide services

We collect sensitive information (as defined under the Act) only with your consent or where otherwise permitted or required by law.

Passive Information Collection

When you visit the Precision Audiology Australia website, we may automatically collect limited technical data such as:

  • Browser type, screen resolution, and operating system

  • Pages accessed, files downloaded, date/time of visit

  • Referring site (if applicable)

  • IP address and location (general)

Cookies may be used to assist in improving our site experience. This data is anonymised and used for internal analytics only.

We do not attempt to identify individuals from this information unless legally required (e.g. under a warrant).

How We Collect Personal Information

We may collect your personal information:

  • Directly from you in person, via forms, over the phone or online

  • From third parties (e.g., family members, carers, GPs or specialists) with your consent

  • From government agencies such as Medicare, DVA, or NDIA

  • From publicly available sources (e.g., My Health Record or referrals)

  • From legal representatives or veteran service organisations

  • From job applicants, employees, and contractors (as applicable)

Why We Collect, Hold, Use and Disclose Your Information

We collect personal information to:

  • Provide and improve our hearing health and diagnostic services

  • Support your access to relevant government programs or entitlements

  • Verify your identity

  • Manage bookings and service delivery

  • Respond to inquiries and feedback

  • Meet regulatory and legal obligations

  • Recruit and manage staff and contractors (where applicable)

If you do not provide required information, we may not be able to deliver services to you.

Direct Marketing

We do not use your information for direct marketing without your explicit consent. Service-related messages (e.g., appointment reminders or feedback requests) are not considered marketing.

You may opt out of marketing communications at any time by contacting us:

📞 1300 011 673
📧 info@precisionaudiology.com.au

We will process opt-out requests within 30 days.

Who Do We Disclose Your Information To?

We may disclose personal information to:

  • Our team, contractors, and service providers (as needed to deliver care)

  • Your nominated healthcare providers or legal representatives

  • Government agencies (e.g., Medicare, DVA)

  • Professional advisers and regulatory bodies

  • Others with your consent or as required by law

We take reasonable steps to ensure third parties are bound by equivalent privacy obligations.

Overseas Disclosure

We will not send your personal information outside Australia unless:

  • You consent to it, or

  • It is required or authorised by law

Access and Correction

You have the right to request access to and correction of the personal information we hold about you.

Requests can be made to our Privacy Officer using the contact details below. We will respond within a reasonable timeframe (typically within 15 business days). We may charge a reasonable fee for retrieval of archived information.

Please note: In some situations, we may lawfully deny access—for example, where providing information may pose a health risk or cause confusion. We do not release medical reports directly to individuals; please consult your treating doctor or claims delegate (e.g., via D8601 FOI form).

Security and Data Storage

We implement appropriate physical, electronic, and procedural safeguards to protect your personal information from misuse, loss, or unauthorised access, including:

  • Password-protected systems

  • Encrypted data transfers

  • Secure storage

  • Access control for authorised personnel only

Information may be stored in both electronic and physical formats.

Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will:

  • Conduct an urgent investigation

  • Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law

Questions or Complaints

If you have a question, concern or complaint about our handling of your personal information, please contact:

Privacy Officer
📧 info@precisionaudiology.com.au
📞 1300 011 673

We aim to resolve complaints within 30 days. If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
1300 363 992
GPO Box 5218, Sydney NSW 2001
🌐 www.oaic.gov.au

Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website:
https://precisionaudiology.com.au/privacy-policy

Last updated: 16 July 2025